Passenger Movements At Changi Airport!
Changi Airport serves more than 100 airlines flying to some 380 cities in about 90 countries and territories worldwide. Each week, about 7,000 flights land or depart from Changi, with more than 55.4 million passengers passing through the airport a year. We believe that the facts and figures speak for themselve.
Hidden identity of Voice of Changi unveiled!
Ever wondered who are behind the voices of the announcements in the terminals? Hear more with this story.
Have you ever wondered who's behind Changi Airport’s public announcements? Watch and put a face to that smooth calming voice!
Behind a nondescript frosted glass door in Terminal 2, a team of
dedicated staff play a very important role to help Changi Airport run
like clockwork. This 16 all-woman team is responsible for the public
address system that you hear in each terminal. Changi Journeys speaks to 20-year public announcement veteran at Changi, Usharani D/O Mugiarayan, 45, for an insight into her craft.
To the uninitiated, Usha and her colleagues just do public
announcements. But in reality, they play a critical role to help keep
our passengers informed and updated so that all of them catch their
flights. In situations when Changi needs to get the word out quickly on
changes to departure gates, baggage arrival details, or even to reunite a
child separated from their parents, our “Voices of Changi” spring into action delivering the information in a crisp, clear, and calm way.
Instead of having announcers at each terminal, announcements for all
three terminals are made from the centralised public announcement
headquarters at Terminal 2. Each Central Announcement Room, or CAR for
short, houses a broadcast system for a specific terminal. In fact, the
CAR for announcements at Terminal 4 is ready and raring to go, well
ahead of our newest terminal’s opening in the second half of 2017.
According to Usha, it is non-stop action in the CARs, as they receive
periodic requests from information counter staff to make various
announcements. The actual process from receiving a request, to making
the actual announcement is kept simple to ensure everything moves
smoothly in this pressure cooker environment. Each time Usha receives a
call from an information counter staff, she quickly jots down the
message on a notepad, analyses it, prepares the script, and proceeds to
make the broadcast via the public announcement system. To target the
message at the correct group of passengers, each announcer is able to
control the broadcast location. This level of precision is critical not
only in making sure Changi reaches the correct people, but to maintain
the ambience in the rest of the airport –something essential in our
delivery of the Changi Experience.
Announcements are typically made in English. However, the team is
ready for different scenarios. For example, during the Umrah and Haj
period when more Muslim passengers travel through Changi Airport,
announcements meant for them will be made in Malay. Language ability is
definitely one requirement for the role. Usha and her colleagues are
well-equipped to communicate with an international audience. Between the
16 ladies, they can make announcements in English, Chinese, Malay,
Tamil, and Japanese. Usha also shared that the team receives yearly
voice training and refreshers at top vocal communication centres. The
team also makes it a point to constantly practice during their free
time. So what is the special ingredient needed to make a really good
announcement? You must enunciate words well.
So far, among Usha’s most challenging task has been to announce
Russian names. “Surprisingly, these passengers always manage to turn up
at the counter,” she said sheepishly.
Usha enjoys her job as she feels that working at the airport gives
her opportunities to make a positive difference. In fact, she received
the President’s Distinguished Star Service Award in 2008 after helping
an elderly tourist from London reunite with her lost item. Seeing that
the elderly lady was travelling alone in Singapore, Usha contacted her
after work to check if she was settling down well in her hotel. She
ended up showing her new friend around Little India as the elderly lady
was keen to visit the area and they also enjoyed a good dinner together.
Receiving affirmations for being an effective announcer always lifts
Usha’s spirits. She feels heartened whenever the information counter
staff calls to inform her that a lost item has been claimed by the
passenger after hearing her announcement.
“It’s a nice feeling knowing that I have managed to help someone with the announcement I made,” she says, beaming.
Note: All figures are accurate as of 28 December 2016.
The statistics published on this website are provided for your
convenience only and are not to be treated nor relied upon by any person
as any kind of advice.
As the statistics have been provided to Changi Airport Group ("CAG")
by third parties, CAG is in no position to verify the veracity or
correctness of any of the published statistics. CAG shall not be liable
for any damage or loss suffered by any party as a result of the use of,
or reliance upon the statistics or information published on this
website.
Terminal Operations
Daily operations
24/7, 365 days a year, our airport never sleeps. Together with
our airport partners, our team works relentlessly so that our passengers
always enjoy a stress-free experience travelling through Changi
Airport.
Experience creation
Creating a Positively Surprising experience at Changi is at the
heart of everything we do. We offer a wide array of well-maintained
facilities such as movie theatres, entertainment zones, snooze lounges
and gardens. Like our clean and green city, our terminals are also
cradled by lush greenery.
Planning for future developments
Planning ahead gets us ready to tackle future challenges and
demands. As such, we design new passenger terminals that can adapt to
future changes that enhance and transform passenger experience. Some of
these bold and revolutionary ideas include the implementation of FAST
initiative, which enables self check-in and self bag drop.
Airside Management
Daily operations
Airside Management is responsible for many complex and vital
tasks on the runways, taxiways, aprons and beyond airport fences. These
tasks include the allocation of aircraft stands and baggage claim belts,
test and issuance of airside driving and vehicular permits, safety
inspections, response to accidents and incidents, audits to mitigate
unsafe work practices, wildlife hazard management and monitoring of
obstacle limitation surfaces. Our diligent airside management makes it
safe for hundreds of aircraft to take off, land and taxi at both Changi
and Seletar Airport.
Airside driving centre
To operate any vehicle within Changi Airport's airside, a driver must obtain an Airside Driving Permit.
More 
Airside safety induction briefing
As part of CAG’s ongoing effort to enhance safety at Changi
Airside through education, CAG has introduced Airside safety induction
briefing.
More Our Connectivity
As the premier aviation hub in South East Asia, Changi Airport is a conduit to the world beyond.
Value Proposition
Future-ready infrastructure
With 5 passenger terminals, 8 airfreight terminals and 3
runways ready by 2020, Changi Airport is future-proof for what the
future holds in the horizons.
Find out more about the future of Changi 
The region's premier gateway
The 6th busiest airport for international arrivals, Changi
served over 55.4 million international passengers in 2015. We fly to
over 320 cities all over the world, with many of them to South-East
Asia, and the rest of Asia Pacific.
Large catchment area
With a total catchment population of over 10 million within a
3-hour radius, Changi Airport is in a strategic location to a rapidly
developing and fast growing economies.
Large family of airlines & alliances
With over 105 airlines in our family and counting, Changi Airport is home to all alliances.
See our family of airlines - One World
- Sky Team
- Sky Alliance
A trusted cargo hub
With excellent operating indicators and a growing list of
accolades, it is no wonder that Changi Airport is the Top 10 Largest
Airports in the world for international cargo traffic.
See our cargo operations Dynamic Economy
Situated in the nation-state of Singapore, Changi Airport is the entry point into one of the world's most dynamic economies.Find out more about what makes Singapore tick for investors and travellers alike.
Land
715.8 Square kilometresPopulation
5.5 MillionGDP
S$390.09 Billion (US$390.09 Bn)Trade
S$982.7 Billion (US$717.4 Bn)
Excellent economic performance
Ranked 1st in the world as the city with the best investment potential
(BERI Report April 2014)
Ranked 2nd in the world for Foreign trade and investment
(The Globalisation Index 2012)
Competitive business environment
"World's easiest place to do business"(Doing Business 2014, World Bank)
"Best business environment in Asia Pacific and the World"
(Economist Intelligence Unit, Country Forecasts, 2014)
Expatriate-friendly
"Asia's best country to work in"
(The Global Competitiveness Report 2011-2012, World Economic Forum)
"Top 2 in Asia For the best quality of life (Quality of Living Worldwide City Rankings, Mercer Survey 2014)
