The IT experience is changing.
We can help you bring your A-game.

The consumerization of IT is no longer just a buzzword. The reality is that employees are expecting of corporate services the access and convenience they experience at home, setting the stage for a whole new IT experience.

Imagine service management that helps users easily get what they need; that improves productivity for both business users and IT staff; that puts you at the center of cost-effective, customer-driven, high-value IT.

It's not just your imagination – Welcome to the new IT.

BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible.

BMC Software. It's amazing what IT was meant to be.

Our Customers

BMC serves tens of thousands of IT organizations around the world, from small and mid-market businesses to the Global 100. One hundred percent of the Forbes Global 100 and eighty-two percent of Fortune 500 companies rely on BMC Software for IT management solutions, including automation, cloud, mainframe, mobile, monitoring, and more.

When Adobe wanted to transform its business model from packaged software to online subscription services, Adobe IT looked to BMC for the tools to help them succeed in the cloud. Today the company is a global leader in digital marketing and digital media solutions.

Watch the Adobe story, and see more examples ofcustomer success.

Our Partners

BMC has formed strong partnerships with more than 500 technology companies worldwide, including strategic alliances with Accenture, VCE, Cisco, salesforce.com, and Unisys, as well as strategic technical alliances with Dell, NetApp, and Amazon Web Services. These partnerships form a network that can deliver all elements of a complete IT management solution—across the globe.

BMC Academy

 

BMC Education Services is excited to announce that BMC Academy, our new learning management system, is live.  BMC Academy will provide you a better, easier way to access our learning services. View announcement.

With BMC Academy, you can:

• Navigate and interact with content more easily
• Launch web-based training (WBT) and instructor-led online (ILO) sessions within BMC Academy
• View all your transactions and/or purchases
• Review your learning pass credit (LPC)/training unit (TU) activity and balance

Logging into BMC Academy

Not a BMC Partner or Customer Support user?

Whether you have an existing account or not with BMC Education Services, all users wishing to register for or access BMC Education Services training are required to create a new BMC account.  This will allow you access to training in BMC Academy.

1. As part of this process, there will be a short registration form to complete. 
2. One the registration form, begin at the sub-heading User Information.  If you had a previous BMC Education Services learning profile, please use the same email address when creating your new profile.
3. Once the form is submitted, you will receive an email notification from "customer_care" to activate your account.
4. In the email, click on the URL.  this will activate your account.  A pop-up message will notify you that you will receive a second email.
5. In the second email, click on the log in URL to BMC Academy.
6. You will be presented with the log in screen.
7. Log in using your email address and password which you used in the initial registration form.
8. Select a security image and click on the Create an Account button.
9. To create an account, you will need to complete your personal and company information.
10. Click submit.
11. A pop-up message will appear, please click ok.
12. A new window will appear for Terms and Conditions, click I Agree to accept the terms and begin your learning experience with BMC Academy.

View Account Profile and Activation process.

This is a one-time process.  Going forward you will be able to sign directly into BMC Academy.

Existing BMC Partner or Customer Support user?

If you are an existing BMC Partner or Customer Support user, please use your existing credentials (iLearn for Partners and Customer Support for customer support users) to log in to BMC Academy.  Upon logging in to BMC Academy, you will be directed to a page to update your personal and company information before you can access your account.  This is a one-time process.  Going forward you will be able to sign directly into BMC Academy.

Resources

Forgot your password?

How to search for a course

• View Simulation
• Read PDF

How to register and purchase a course

• View Simulation
• Read PDF

Reference Guide

Questions?

Contact an Education Advisor

http://www.bmc.com/education/bmc-academy.html

BMC Certified Professional: BMC Cloud Lifecycle Management 3.x (Employees and Partners Only)

The BMC Certified Professional for BMC Cloud Lifecycle Management 3.x (Employees and Partners Only) certification program will validate the technical competencies and implementation methods needed to successfully deploy and configure BMC Cloud Lifecycle Management for defined-use cases.

Participants receive the title of BMC Certified Professional, which distinguishes them from others in their field. Also, gain deep-dive knowledge of BMC products, assist your organization with complex demands, provide confidence that your skills are current and exceptional and participants will join a peer group of experts valued within the industry. Also, you will receive a BMC Certified Professional Certificate and logo.

Steps to Becoming a BMC Certified Professional Complete the BMC Cloud Lifecycle Management Learning Path Pass the BMC Certified Professional: BMC Cloud Lifecycle Management 3.x Online Assessment Pass the BMC Certified Professional: BMC Cloud Lifecycle Management 3.x Practical Exam

Examination Details

Exam duration is 5 days Exam will be offered in a BMC Education Services training facility Classroom environment with individual servers Proctored by BMC Education Services Participants must bring a laptop Certifications are valid for 2 year* Participants who fail the Certification exam may register and pay for the next available offering of the exam *Certified Professionals are required to maintain their certification by completing certification knowledge updates (CKU) during their 2 year certification period.

http://www.bmc.com/education/accreditations-and-certifications/cloud-lifecycle-management-3-x-certified-professional.html

BMC Education: Worldwide Training Centers

BMC Software along with our AEP have locations worldwide.

Americas / Asia Pacific / EMEA

Americas

BMC Software - Austin, TX BMC Software - Houston, TX BMC Software - McLean, VA BMC Software - Mexico City, MX BMC Software - San Jose, CA BMC Software - Tampa, FL BMC Software - Waltham, MA Column Technologies, Inc - Downers Grove, IL Column Technologies, Inc - New York, NY Column Technologies, Inc. - Mississauga, ON Column Technologies, Inc. / Interactive Worldwide - Dallas, TX Instant Technology, LLC - Chicago, IL VVL Systems & Consulting - Columbia, MD xMatters - San Ramon, CA

Asia Pacific

BMC Software - Australia BMC Software - China Limited BMC Software - Hong Kong BMC Software - Jakarta BMC Software - Japan BMC Software - Melbourne BMC Software - Pune, Maharashtra BMC Software - Singapore BMC Software - Taipei BMC Software - Wellington, New Zealand PT Mitra Integrasi Informatika - Jakarta Vyom Labs Pvt. Ltd. - Pune

Europe, Middle East, Africa

BMC Software - Alges, Portugal  BMC Software - Amman, Jordan BMC Software - Ballerup, Denmark BMC Software - Bratislava, Slovakia BMC Software - Frankfurt, Germany BMC Software - Helsinki, Finland BMC Software - Johannesburg, South Africa BMC Software - Kloten, Switzerland BMC Software - Madrid, Spain BMC Software - Manama, Kingdom of Bahrain BMC Software - Meyrin, Switzerland BMC Software - Milano, Italy BMC Software - Moscow, Russia BMC Software - München, Germany BMC Software - Paris, France BMC Software - Roma, Italy BMC Software - Schiphol Rijk, the Netherlands BMC Software - Stockholm, Sweden BMC Software - Taastrup, Denmark BMC Software - Vilvoorde, Belgium BMC Software - Wien, Austria BMC Software - Winnersh, UK ITConcepts - Bonn, Germany Blue Turtle Technologies - Cape Town, South Africa xMatters- Woking, UKMaterna AB - Kista, Sweden Materna GmbH - Dortmund, Germany Materna GmbH - München, Germany Materna Information & Communications A/S - Taastrup, Denmark Materna Information & Communications Oy - Helsinki, Finland Syscom A/S – Oslo, Norway The Academy of Networking - Moscow, Russia Solution Adoption Framework for Education (SAFE) Give users the tools they need and ensure your BSM initiative’s success Did you know that three out of four IT projects fail to realize value on their return on investment? A recent survey indicated that the most important factor for realizing value is user adoption. BMC Education Services has created a prescriptive solution adoption framework to ensure user acceptance of the BSM solutions that are being implemented.  SAFE's approach is to ensure the right skills are delivered to the right people at the right time. The benefits of SAFE are: Drive solution acceptance Raise visibility Communicate expectations Reduce project risk Increase productivity Deliver the right skills, to the right people, at the right time Increase return on investment (ROI) Continuous improvement Exist beyond implementation Learn about the four pillars of SAFE and our offerings: Awareness and Alignment, Project Team Enablement, End User Enablement, and Measurement and Validation. To get started with a Solution Adoption Framework for Education (SAFE), contact Education Services to schedule an education needs analysis of your project scope. BMC Education Services will prepare the Solution Adoption Framework for Education based on the four pillars and present it to your executive sponsor and project team for review. The entire process typically takes less than 30 days to complete. Other Resources Datasheet  emedyForce Cloud: A New Platform for Simple and Fast IT Service Management. The RemedyForce Cloud brings together a broad set of IT service management capabilities with the power of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.  For more information, visit http://www.bmc.com/remedyforce Category 440376 BMC+Solution+Adoption+Framework+for+Education Ds v2   In the video, Karl Miller, the BMC Software Product Manager for Data Management, provides and introduction to the Data Management enhancements in BMC Remedy IT Service Management 8.1.00.   This video shows you how to configure BMC Remedy Service Desk, which consists of the Incident Management and Problem Management applications. After watching this video, you should be able to plan how to use the settings shown here to meet your organization's needs.