Electronic Re-Entry Permit (e-REP) Frequently Asked Questions (FAQs)

http://erep.ica.gov.sg/erep/public/faqs.do

Electronic Re-Entry Permit
(e-REP)
Frequently Asked Questions (FAQs)

List of Questions

What is e-REP?
Can all SPRs use e-REP?
Who else can use e-REP?
How do I submit an application via e-REP?
Can I access e-REP without a SingPass?
How can I apply for a SingPass account?
Can I obtain a SingPass if I am overseas?
If I use e-REP to apply for, or transfer my REP, will I have a REP endorsement in my passport?
If I do not use the e-REP, will the REP endorsement in my passport still be valid?
Can I apply for a Certificate of Identity using e-REP?
What is the average processing time for an application to renew or transfer REP submitted via e-REP?
What do I need to apply for my REP renewal using e-REP?
When can I apply for a new REP?
Do I need to submit any supporting documents, such as letter of employment, CPF statements, income tax or marriage certificate to ICA to support my online application (either submitted overseas or locally)?
Can I use e-REP to apply for a REP while I am overseas?
If I use e-REP to apply for a REP while I am overseas, does this mean I can complete the entire REP formalities online?
If I am residing/working overseas and do not have a SingPass or internet connection, can I still submit my REP application through the Singapore Missions overseas?
How would I know if I have successfully submitted my application? Will there be any form of acknowledgement?
Is there any processing fee if I apply for a REP using e-REP?
What is the maximum validity of a REP?
When will the date of issue of my new issued REP commence from?
If I encounter problem while making payment with my credit/debit card or through Internet Banking, what should I do?
Do I have to pay a fee for doing a REP transfer on e-REP?
Can I use e-REP to do a transfer of REP while I am overseas?
If I am residing/working overseas and do not have a SingPass or internet connection, can I still submit my REP transfer application through the Overseas Missions?
What happens if I lose my passport which bears the valid REP endorsement?
After my application is submitted via e-REP, how do I know if it has been approved?
Can I enquire my REP details on e-REP?
If I do not print my REP at the end of my successful application or transfer, can I access e-REP to print my REP later?
After I have printed my REP, can I access e-REP again to make further re-prints?
I just noticed errors in the information on my REP after printing. How do I amend?
If I have lost my printed REP, what should I do?
My REP is issued in the form of an endorsement in my passport (ie. I did not use e-REP), can I make use of eIACS when I travel?
I had used e-REP to renew the REP of my children (below 15 years old). Are they eligible to use eIACS?

(A) General Questions

Q1:
What is e-REP?
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A:
The Electronic Re-Entry Permit system, or e-REP in short, is an online, web-based system that allows Singapore Permanent Residents (SPRs), who are in Singapore or overseas, to apply online for a Re-Entry Permit (REP) or transfer the remaining validity of their REPs from an old passport to a new passport.

e-REP also offers the following services:
Allows Singapore Citizen (SC) or SPR to submit applications for REP renewal for his/her spouse and children;
Allows SC or SPR to apply for transfer of REPs for his/her children;
Online payment of REP fees;
Check application status of a REP; and
Enquire REP details.

Q2:
Can all SPRs use e-REP?
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A:
All SPRs, who have a SingPass account and whose REP is still valid, can make use of e-REP to submit applications for REP facilities. Those who are not eligible to use e-REP can continue to visit the Permanent Resident Services Centre (PRSC) at ICA Building personally for their REP facilities

Q3:
Who else can use e-REP?
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A:
SC or SPRs who are SingPass holders can also use e-REP to submit REP applications on behalf of their spouse and children.

Q4:
How do I submit an application via e-REP?
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A:
You can access e-REP through ICA's website at http://www.ica.gov.sg using your SingPass account. A detailed User Guide is available on ICA internet website to guide you through the process.

Q5:
Can I access e-REP without a SingPass?
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A:
No, you must have a SingPass account in order to use the system.

Q6:
How can I apply for a SingPass account?
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A:
You can apply for a SingPass account by either:
accessing the Singapore Government's SingPass website at http://www.singpass.gov.sg; or
proceeding to the nearest SingPass counter location where a SingPass can be issued to you immediately.
Please visit the SingPass internet website for more information.

Q7:
Can I obtain a SingPass if I am overseas?
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A:
If you are currently overseas, you can submit an online request for SingPass at http://www.singpass.gov.sg. The SingPass details will be posted to your official address maintained with the Government of Singapore. For more information on this, please visit http://www.singpass.gov.sg.

Q8:
If I use e-REP to apply for, or transfer my REP, will I have a REP endorsement in my passport?
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A:
No. With the introduction of e-REP, ICA will cease to issue REP endorsements. If you have successfully applied for, or transferred your REP using e-REP, you can proceed to print a copy of the REP for your reference and travel needs.

Q9:
If I do not use the e-REP, will the REP endorsement in my passport still be valid?
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A:
Yes. All current REP endorsements issued remain valid until their expiry date, provided they have not been cancelled or invalidated by ICA.

Q10:
Can I apply for a Certificate of Identity using e-REP?
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A:
No, you are required to submit your application Form 6(E) for a Certificate of Identity personally to the PRSC, ICA Building.

Q11:
What is the average processing time for an application to renew or transfer REP submitted via e-REP?
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A:
Generally, the applications can be processed within one day if the applicants are in Singapore. For SPRs who are currently not in Singapore, the outcomes of the application will be made known to the applicants within 5 working days.

(B) Application for REP Renewal

Q12:
What do I need to apply for my REP renewal using e-REP?
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A:
You should have the following:
A SingPass account;
A valid travel document;
A valid REP;
Name and address of your current employer (if any); and
A valid credit/debit card or Internet Banking (Citibank, DBS/POSB or UOB) for online payment.

Q13:
When can I apply for a new REP?
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A:
You can apply for a new REP 3 months before the expiry of your current REP.

Q14:
Do I need to submit any supporting documents, such as letter of employment, CPF statements, income tax or marriage certificate to ICA to support my online application (either submitted overseas or locally)?
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A:
No, you are not required to do so unless you have received a letter or email from ICA requesting for such documents to be submitted to support your application.

Q15:
Can I use e-REP to apply for a REP while I am overseas?
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A:
Yes, if you are currently residing or working overseas, you can submit your REP application using e-REP provided you have a SingPass account.

Q16:
If I use e-REP to apply for a REP while I am overseas, does this mean I can complete the entire REP formalities online?
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A:
If you had successfully applied for a REP using e-REP whilst overseas, you may complete the entire REP renewal formalities online, which includes payment for the 5-year REP using your credit/debit card or Internet Banking (Citibank, DBS/POSB or UOB) and printing the REP yourself. There may be instances where a SPR is required to return to Singapore to complete formalities for a 5-year REP at the PRSC, ICA Building. In such cases, you will be granted a 3-month REP to facilitate your return to Singapore.

Q17:
If I am residing/working overseas and do not have a SingPass or internet connection, can I still submit my REP application through the Singapore Missions overseas?
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A:
If you do not have a SingPass account or internet connection, you can submit your application through our Overseas Missions. Please note that overseas application must be submitted at least 2 months before the expiry of the current REP.

Q18:
How would I know if I have successfully submitted my application? Will there be any form of acknowledgement?
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A:
You will receive an acknowledgement once you have successfully submitted an application. You can access the "Check Application Status" function on e-REP to check the status of your submission.

Q19:
Is there any processing fee if I apply for a REP using e-REP?
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A:
There is no additional processing fee for using e-REP. However, upon approval of your REP application, you are required to pay a fee of $50 for a 5-year REP, using your credit/debit card or Internet Banking (Citibank, DBS/POSB or UOB).

Q20:
What is the maximum validity of a REP?
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A:
All REPs are issued up to a maximum validity of 5 years, whether applied through e-REP or submitted over the counters at the PRSC, ICA Building.

Q21:
When will the date of issue of my new issued REP commence from?
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A:
The date of issue of your new REP will commence from the date it is paid for.

Q22:
If I encounter problem while making payment with my credit/debit card or through Internet Banking, what should I do?
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A:
You can check the validity of your credit/debit card or Internet Banking with the respective issuing authority or you can try using another credit/debit card or Internet Banking (Citibank, DBS/POSB or UOB). You can retrieve your approved REP record from the "Check Application Status" function in e-REP to pay the fee within 14 days from the date of approval of the REP.

(C) Transfer of REP

Q23:
Do I have to pay a fee for doing a REP Transfer on e-REP?
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A:
No, you do not have to pay a fee for the transfer of REPs.

Q24:
Can I use e-REP to do a transfer of REP while I am overseas?
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A:
Yes. You can access e-REP and perform a REP transfer while you are overseas so long as your REP is still valid and you have a SingPass account. Upon successful transfer, you can print your new REP for your reference and travel needs.

Q25:
If I am residing/working overseas and do not have a SingPass or internet connection, can I still submit my REP transfer application through the Overseas Missions?
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A:
If you do not have a SingPass or internet connection, you can submit a hardcopy application for transfer of REP to our Overseas Missions.

(D) Loss of Re-entry Permit

Q26:
What happens if I lose my passport which bears the valid REP endorsement?
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A:
If you lose your passport in Singapore or overseas, you must report the loss of your passport to your Embassy/High Commission immediately and apply for a new passport. After you have obtained a new passport, you can use the REP transfer function in e-REP to transfer the remaining validity of your existing REP to the new passport. Upon successful transfer, you will be able to print your REP which will reflect your new passport details.

(E) Checking Application Status, REP Enquiries and Printing of REPs

Q27:
After my application is submitted via e-REP, how do I know if it has been approved?
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A:
You can logon to e-REP and access the "Check Application Status" function to check the status of your REP application. If your application for REP renewal has been approved, you can proceed to make payment online using your credit/debit card or Internet Banking (Citibank, DBS/POSB or UOB) and print your REP. If your transfer of REP has been approved, you can proceed to print your REP.

Q28:
Can I enquire my REP details on e-REP?
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A:
Yes, you can enquire the details of your REP by accessing the "Enquiry" function in e-REP. You can also enquire the REP details of your children below the age of 21 years old in e-REP.

Q29:
If I do not print my REP at the end of my successful application or transfer, can I access e-REP to print my REP later?
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A:
Yes, you can access the "Check Application Status" function on e-REP to print your REP within 2 months of approval. Note that only one print is allowed.

Q30:
After I have printed my REP, can I access e-REP again to make further re-prints?
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A:
No. You can only print your REP once. Once you have printed your REP, you will not be able to make further re-prints. Please ensure that you keep your printed REP properly. Otherwise, you will have to make a trip personally to the PRSC, ICA Building, for a re-print copy.

Q31:
I just noticed errors in the information on my REP after printing. How do I amend?
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A:
You cannot amend the details on your REP using e-REP. You should make a trip to the PRSC, ICA Building, for amendments of the details. If you are overseas, you can approach the Overseas Mission for assistance.

Q32:
If I have lost my printed REP, what should I do?
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A:
You will have to turn up personally at the PRSC, ICA Building, to complete a form for the issuance of a re-print of your REP. There is no charge for the re-print of a REP.

(F) Use of eIACS

Q33:
My REP is issued in the form of an endorsement in my passport (ie. I did not use e-REP), can I make use of eIACS when I travel?
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A:
With effect from 2 January 2009, all SPRs who have registered for a Singapore identity card and hold machine-readable passports are eligible to use the eIACS for immigration clearance at all checkpoints.

Q34:
I had used e-REP to renew the REP of my children (below 15 years old). Are they eligible to use eIACS?
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A:
Only SPRs who have registered for the Singapore identity cards and hold machine readable passports are eligible to use eIACS. Children below 15 years of age have not registered for identity cards and hence are not eligible to use eIACS.



If you encounter any problems with this e-service, please email us at ICA_REP@ica.gov.sg.